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Praxair, Inc. Customer Care Specialist in Tonawanda, New York

Customer Care Specialist

Description

Praxair is a Fortune 250 company with products and technology that serve more than 20 different industries. We're one of the world's largest industrial gases businesses and you see our work every day, often without realizing it.

The United States Industrial Gas (USIG) division of Praxair, Inc. is currently seeking Customer Care Associate in Tonawanda, NY.Researches and obtains information for routine and moderately complex reports and special assignments. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports for manager. Answers telephones, screens calls and forwards messages. Makes appointments, travel arrangements, meeting arrangements and coordinates activities between departments and outside parties.

The duties include but are not limited to:

  • Excellent communication skills with internal and external customers.

  • Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.

  • Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.

  • Perform general administrative tasks i.e. coordinate meetings, expedite customer orders, data entry, prepare correspondence, process and resolve customer accounting issues.

  • Working knowledge of JDE and Field Centrix Systems.

  • Expert Knowledge- Lotus Notes, Microsoft Office Suite, Word, PowerPoint and Excel

  • Ability to work in a team environment

  • Practice defensive driving techniques

Qualifications

  • Requires a high school education and 2 - 4 years secretarial or administrative support experience.

  • Proficiency with computer software such as word processing, spreadsheets, databases, and graphics is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Operations

Primary Location New York-Tonawanda

Schedule Full-time

Req ID: 19000020

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