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Praxair, Inc. Account Resolution Specialist in The Woodlands, Texas

Account Resolution Specialist

Description

Praxair, Inc., a wholly-owned subsidiary of Linde plc, is a leading industrial gas company in North and South America and one of the largestworldwide. Praxair produces, sells and distributes atmospheric, process and specialtygases, and high-performancesurface coatings. Our products,servicesand technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety ofindustries, includingaerospace,chemicals,food and beverage,electronics,energy,healthcare, manufacturing, primarymetalsand many others. For more information about the company, please visit our website atwww.praxair.com.

Praxair Distribution, Inc. is seeking an Account Resolution Specialist to join our team locatedin The Woodlands, TX.

The Account Resolution Specialist will be responsible for the investigations and analysis of customer accounts while working within established guidelines. This position will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Account Resolution Specialist will work directly with customers as well as region personnel in the resolution of issues with customer accounts.

Account Resolution Specialist

  • Responsible for working identified disputes in JDE

  • Accountable for working and resolving disputes within the time frame designated for each type

  • Identify opportunities to streamline dispute management process and take necessary steps to implement improvements

  • Drive the dispute process for a designated area in order to reduce open AR tied up in deductions, and minimize bad debt associated with unresolved issues

  • Drive performance to reduce Days Sales Outstanding to meet business objectives

  • Provide reporting/analysis

  • Review chargeback report generated at month end

  • Receive inbound calls and help customers with account questions

  • Work with management to resolve any account issues

  • Account reconciliation – some cash applications

  • Process credit / rebills

  • Other duties as assigned

Qualifications

  • HS diploma/GED required

  • 2 years Credit & Collections experience

  • Computer experience in Word and Excel

  • Customer service skills

  • Effective verbal communication skills

  • Working successfully in a team environment

  • Detail oriented

  • Problem solving skills

  • Excellent time management with an ability to work independently

Preferred

  • Knowledge of Cognos & Monarch

  • Familiarity with contract pricing

  • Extensive knowledge of JDE 9.0

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Operations

Primary Location Texas-The Woodlands

Schedule Full-time

Req ID: 19000625

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