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Praxair, Inc. Customer Service Manager in Ellisville, Mississippi

Customer Service Manager

Description

Praxair Surface Technologies (PST), a subsidiary of Praxair, Inc., a Fortune 250 company that supplies atmospheric, process, specialty gases, high-performance coatings, and related services & technologies is seeking a Customer Service Manager in our Ellisville, MS facility.

The Customer Service Manager is responsible for the daily operations of the customer fulfillment team. The Customer Service Manager will create policies and procedures related to customer service and formulate plans for implementation of any changes. He/she will also ensure that the team develops an ongoing relationship with customers and/or sales staff. This person will be accountable for implementing defined organizational priorities, plans, and objectives. He/she will partner with the local business leadership team to develop key metrics for tracking customer satisfaction and address elevated/complex customer service issues.Coordinate and expedite the flow of materials (from suppliers and also within departments) according to production schedules. Plan and schedule material/production needs. Understanding of concepts, approaches and methodology used.

Primary Responsibilities include:

  • Managing the customer fulfillment team

  • Directing the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction

  • Providing data and sales forecasts for production scheduling and materials requirements

  • Manage planning for material processes and systems, prepare and update production schedules and purchasing needs

  • Coordinating liaison between various departments such as operations, engineering, maintenance, and quality

  • Coordination of all shipping and receiving operations

  • Direction of job release

  • Direction of all billing

  • Management of all vendor processes with regards to delivery in support of production

  • Support the development of process documentation

  • Optimize inventory and process improvements

  • Works on very complex technological issues or manufacturing processes including Oracle and shop data systems

  • Works with cross functional teams

  • Is considered a subject matter expert

  • Other duties as assigned

Qualifications

Qualifications

  • Bachelor’s Degree plus at least 5 years related experience. Experience in Materials Planning and Execution preferred.

  • Must be a strategic thinking with strong business acumen.PST is a supplier which abides by the International Traffic in Arms Regulations (ITAR). As such, persons considered for this position must be either a U.S. Citizen, Permanent Resident (green card holder) or otherwise classifiable as a U.S. Person under relevant ITAR regulations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Operations

Primary Location Mississippi-Ellisville

Schedule Full-time

Req ID: 18001867

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