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Praxair, Inc. JDE Support Analyst in Ankeny, Iowa

JDE Support Analyst

Description

Praxair Distribution is undergoing a complete IT system conversion to the JDE 9.0 ERP software platform. This role will be part of the JDE Center of Excellence (COE) support team based in Ankeny, IA.

The Support Analyst will be responsible for providing expert customer services to JDE users primarily via phone support and IT-enabled conferencing tools. Some travel will be required on an ad-hoc basis to provide on-site technical solutions support.

JDE Support Analyst

  • Answer end-user JDE questions or issues relative to the JDE functional areas including; Sales Order Processing, Operations, Procurement / Hard Goods inventory, and Container Management.

  • Administrative tasks

  • Develop best practices for system usage

  • Collaborate with JDE project team members to identify potential system enhancements / changes

  • Assist ITS to communicate, prioritize, test and implement system changes / enhancements

  • Partner with ITS Help Desk team as the support for JDE incidents

  • Maintain and update ServiceNow tickets

  • Other duties as assigned

Qualifications

  • High School Degree required; College degree preferred

  • JDE experience required

  • Highly proficient in desktop PC use and other technology (printers, networking)

  • Willing to travel as needed – 20% of time

  • Team Player; ability to collaborate across functions

  • Self-starter; Desire to learn new tools and skills

  • Problem solving ability

  • Customer focused

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Finance/Accounting

Primary Location Iowa-Ankeny

Schedule Full-time

Req ID: 18001788

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